Welcome to Reflective Insights Limited.

WHEREAS these terms of use explain how users may use the website www.reflectiveinsights.ca and all associated web pages; 

WHEREAS a user’s access to and use of the website www.reflectiveinsights.ca and all associated web pages is subject to these terms;

WHEREAS if a user does not agree with one or more of these terms, they are hereby asked not to access or use the site; and

WHEREAS a user who has used or accessed this website is deemed to have accepted these terms of use.

Please read them carefully before using the site.

LAST UPDATED: June 1, 2025

 The Site is operated by Reflective Insights Limited, an Ontario corporation registered in Canada (hereinafter “We”, “Us” or “Our”).

1.  Acceptance Of The Terms Of Use

If You do not agree with or accept any of these terms, You should cease using the Site immediately. By continuing to use this website, you acknowledge that you have read, understood, and agreed to be bound by all of these Terms of Service. If you have any questions about these Terms or the Site, please contact us at contact@reflectiveinsights.ca.

2.  Use of Website

This website is intended to provide information about the counselling and psychotherapy services offered by Reflective Insights Limited. All content on this website is provided solely for general informational purposes and does not constitute for professional advice, diagnosis, or treatment in any field, including but not limited to mental health, medical, legal, financial, or other professional services. Users should always consult with qualified professionals for specific advice tailored to their situation. The Site is for Your personal and non-commercial use only. By accessing this site, you agree to use it only for lawful purposes and in a way that does not infringe on the rights or restrict the use of others.

3.  Prohibited Communications and Use

Where our Site enables You to communicate with Us and/or other users of the Site, You may not use the Site to transmit harmful or offensive (e.g., violent, obscene, discriminatory, defamatory, mean or otherwise illegal) communications or material (viruses or malware or other similar harmful software code) which might otherwise bring Us or the Site into disrepute or otherwise use the Site or its Content in a way that brings Us or any third party into disrepute or causes Us to be liable to any third party.

4.  No Crisis or Emergency Services

The content of this website is not intended for crisis or emergency support. If you are in immediate distress, please contact:

• 988 Suicide Crisis Helpline (call or text)
  
  
• 911
• Your nearest emergency department and/or hospital
  
  

5.  Not a Therapy Session

Contacting Reflective Insights Limited through this website, booking a consultation, or submitting a form does not constitute the start of a therapeutic relationship. A therapeutic relationship is established only after a formal agreement and consent process has been completed.

6.  Intellectual Property

This Site and all intellectual property rights in the Site (including without limitation any Content) are owned by Us and/or Our licensors. We and Our licensors reserve all our intellectual property rights (which include without limitation all copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered, including moral rights.

7.  Copyright Notice

All contents of this Site are Our Copyright © 2025 Reflective Insights Limited, or Our licensors. All rights reserved.

 

8.  Third-Party Links

This site may contain links to external websites. Reflective Insights Limited is not responsible for the content, privacy practices, or accuracy of information on any third-party websites.

9.  Privacy & Data Collection

Reflective Insights Limited is committed to protecting your privacy. Any personal information submitted via contact forms or bookings is handled in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Personal Health Information Protection Act (PHIPA).

For more information, please review our Privacy Policy.

You have read Reflective Insights Limited’s Privacy Policy, the terms of which appear on this Site and are incorporated into these terms of use. You agree that the terms of the Privacy Policy are reasonable and in the event of any conflict or inconsistency between the Privacy Policy and these Terms of Service, the terms of the Privacy Policy shall govern. You consent to the collection, use and disclosure of Your personal information by Reflective Insights Limited or its agents or representatives in accordance with the terms of and for the purposes set forth in the Privacy Policy.

10.      Communication Security

While We do take commercially reasonable efforts to protect your information, the Site is not a secure means of communication and any information You supply to Us will not be kept confidential. For sensitive or confidential matters, please use the secure communication methods discussed during your initial consultation.

11.      Limitation of Liability

Reflective Insights Limited makes no warranties or guarantees about the accuracy, reliability, or completeness of information on this website. You agree that Your use of the Site is on an “as available” basis. As stated above, except as otherwise expressly required by applicable law, we make no representations, warranties, conditions or other terms (whether express or implied) in relation to the provision of the Site, including without limitation as to completeness, accuracy and currency or any Content on the Site, or as to satisfactory quality or fitness for a particular purpose. Any reliance You may place on the information on this Site is at Your own risk and We may suspend or terminate operation of the Site at any time at our sole discretion. Nothing in these terms and conditions shall operate to prejudice any mandatory statutory requirement or Your statutory rights. You agree that Your use of the Site is on an “as available” basis. As stated above, except as otherwise expressly required by applicable law, we make no representations, warranties, conditions or other terms (whether express or implied) in relation to the provision of the Site, including without limitation as to completeness, accuracy and currency or any Content on the Site, or as to satisfactory quality or fitness for a particular purpose. In no event shall Reflective Insights Limited be liable for any indirect, consequential, incidental, special, punitive, or exemplary damages, including but not limited to loss of revenue, salary, profits, business opportunities, anticipated savings, goodwill, or reputation, whether based in contract, tort, negligence, strict liability, or otherwise, arising from your use of the Site or its content, even if Reflective Insights Limited has been advised of the possibility of such damages. Under no circumstances shall our total liability to You for any and all claims arising from Your use of the Site (including the downloading or use of any Content) exceed, to the extent permitted by law, the amounts paid by You to Us in relation to Your use of the Site or its Content, and if You have not paid Us any monies in relation to the Site, our total liability to You shall, under no circumstances, exceed One Hundred Canadian Dollars (CAD $100).

12.      Site Availability

While We make commercially reasonable efforts to ensure that the Site is available, We do not represent, warrant or guarantee in any way the Site’s continued availability at all times or uninterrupted use by You of the Site.

13.      Changes to Terms

We reserve the right to vary these terms and conditions from time to time. Our new terms will be displayed on the Site and by continuing to use and access the Site following such changes, You agree to be bound by any variation made by Us. It is Your responsibility to check these terms and conditions from time to time to verify such variations.

14.      Virus Disclaimer

We make reasonable efforts to ensure that this Site is virus- and malware-free, but do not guarantee that this is the case. You are responsible for the entire cost of any service, repairs or corrections necessary as a result of use of this Site.

15.      Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Province of Ontario and applicable federal Canadian laws. The parties agree that the courts of Ontario shall have exclusive jurisdiction over any disputes arising from or related to these Terms or use of the Site.

16.      Supplementary Terms

These Terms of Service may be supplemented or replaced by additional terms (“Additional Terms”) relating to specific Content, goods or services made available or supplied by Us using the Site. Additional Terms will be made available on relevant pages of the Site and will be accessible by You for Your acceptance before You place an order. Additional Terms shall prevail to the extent that there is any conflict or inconsistency with any other of these terms.

17.      Severability

If any part of these terms and conditions is unenforceable (including any provision in which We exclude or limit our liability to You) the enforceability of any other part of these terms and conditions will not be affected. If We choose not to enforce any right that We have against You at any time, then this does not prevent Us from later deciding to exercise or enforce that right.

18.      Age Restrictions

This Site is intended for and directed to residents of Canada over the age of 18 years. Use of this Site is void where prohibited by applicable law.

19.      Additional Terms for Products and Services

Additional terms and conditions apply to purchases of products and services described in this Site. Additional terms and conditions may also apply to specific functions available on this Site. These additional terms will be presented to you at the time of purchase or use of specific services. By proceeding with any purchase or using any specialized function of this Site, you agree to be bound by these additional terms.

20.      No Reverse Engineering

You shall not attempt to reverse engineer, copy, modify, distribute, license, revise, transfer, sell or otherwise make available to any third party, create derivative works from, or exploit in any way the Site or its Content except as permitted by Us under these terms or as expressly provided under applicable law. Any unauthorized use of the Site or its content is strictly prohibited and may result in termination of access and potential legal action.

21.      Limited License

Nothing in these terms and conditions grants You any rights in the Site other than as necessary to enable You to access the Site. You are granted a limited, non-transferable, non-exclusive right to access and use the website solely for personal, non-commercial purposes. This limited license does not transfer ownership of any content to you, and Reflective Insights Limited reserves all rights not expressly granted. This license is revocable at the discretion of Reflective Insights Limited.

22.      Suspension of Access

We reserve the right to prevent or suspend Your access to the Site if You do not comply with any part of these terms of use or any applicable law.

23.      Cost Responsibility

You agree that You are and will remain solely responsible for all costs and expenses You may incur in relation to Your use of the Site and shall be solely responsible for keeping Your password and other account details confidential.

24.      Force Majeure

We shall have no liability to You for any breach of these terms caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, pandemic, government mandated lockdown, explosion or accident.

25.      Language of Agreement

The parties acknowledge that they have required that these terms and conditions and all related documents be prepared in English. Les parties reconnaissent avoir exigé que la présente convention et tous les documents connexes soient rédigés en anglais.

26.      Accessibility

We seek to make this Site as accessible as possible. If You have any problems accessing this Site or the content contained on it, please contact Us at contact@reflectiveinsights.ca.

27.      Notices

Unless otherwise expressly stated in these terms and conditions, all notices from You to Us must be in writing and sent to our contact address at contact@reflectiveinsights.ca and all notices from Us to You will be displayed on our Site from time to time.

28.      Non-Assignment

You may not assign, sublicense or otherwise transfer any of Your rights and obligations in these terms to any other person. Any attempted assignment or transfer in violation of this provision shall be null and void.

Notices sent by You to Us shall be deemed received upon our written confirmation of receipt. Notices posted by Us on the Site shall be considered effective immediately upon posting.

29.      User Submissions

Any submission made to Us by You is deemed to be our property by fact of its submission. By transmitting or posting any submission or other material to Us, You agree that, subject to our Privacy Policy. We are entitled to use any such information in any manner We see fit on a free of charge basis. We shall not be subject to any obligation of confidentiality nor be liable for any use and/or disclosure of such submissions.